Mission statement:

Promoting prosperity by protecting what matters most.

Vision statement:

To be the most trusted and resourceful government agency, providing a great customer service experience that inspires success and ensures compliance.

Our work creates an IMPACT because of our values.

Inclusive:

We embrace differences and encourage alternative viewpoints through collaboration.

Motivated:

We create an atmosphere that fosters employee engagement, which, in turn, improves customer service.

Proactive:

We consistently identify opportunities and solve problems.

Accountable:

We take ownership of our work and follow through for the customer.

Customer-Focused:

We put the customer first in all our interactions.

Teamwork:

We can’t do it alone; we prioritize partnerships that create solutions.