The Division of Financial Institutions regulates banks and credit unions chartered by Ohio as well as consumer finance companies and money service businesses that operate within the state. The Division welcomes the opportunity to assist consumers who have experienced difficulties when conducting business with an institution regulated by this office. Please feel free to file a written complaint if you need further assistance.
Please be aware, the Division does not have authority over all institutions doing business, or headquartered, in Ohio.
Determine the Appropriate Regulatory Agency to Contact
You may visit the following websites to determine the appropriate regulatory agency to contact:
- For banks, visit FDIC BankFind
- For credit unions, visit NCUA Research a Credit Union
- For non-depository institutions (e.g. mortgage lenders, short-term lenders, check cashers, etc.) and Money Transmitters, visit NMLS Consumer Access
Federally Regulated Banks
Banks that include "national," "federal," "N.A." or "F.S.B." in its name are generally regulated on the federal level. Examples include JPMorgan Chase Bank, Huntington Bank, Fifth Third Bank, Citizens Bank and KeyBank. These banks are regulated by the following agencies:
Consumer Financial Protection Bureau
PO Box 2900
Clinton, IA 52733-2900
Ph: (855) 411-2372
Office of the Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street, Suite 3450
Houston, TX 77010
Ph: (800) 613-6743
Federally Regulated Credit Unions
Credit Unions that include "federal," "fed" or "FCU" in its name are generally regulated by the following agency.
National Credit Union Administration
Consumer Assistance Center
1775 Duke St.
Alexandria, VA 22314-3418
Ph: (800) 755-1030
Other Complaint Referrals
Some consumer complaints involving used car sales, installment loans, collection calls, identity theft, vehicle repairs are referred to the Ohio Attorney General. Complaints include everything from advertising issues to disputes about prices, services, auto titles, or repairs.
Ohio Attorney General
30 E. Broad St., 14th Floor
Columbus, OH 43215
You can also search the OAG's consumer complaints database: https://www.ohioattorneygeneral.gov/Individuals-and-Families/Consumers/Search-Consumer-Complaints